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当前位置:白鲸出海 >产品 > ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk

产品类型:应用

开发阶段:已上线

所属公司:卓豪(中国)技术有限公司

推广区域:中东北非,南亚,南美,东南亚,欧洲,北美,其他

平台:Android

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ServiceDesk Plus SaaS HelpDesk  产品介绍

ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

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产品上榜数据(由第三方提供,仅供参考) 更新时间: 更新时间: 更新时间:

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此版块仅限认证用户查看点击认证

ServiceDesk Plus SaaS HelpDesk  截图

ServiceDesk Plus SaaS HelpDesk ServiceDesk Plus SaaS HelpDesk ServiceDesk Plus SaaS HelpDesk ServiceDesk Plus SaaS HelpDesk ServiceDesk Plus SaaS HelpDesk
产品数据(由第三方提供,仅供参考)

Android下载:

下载

累积下载量:

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产品星级(由第三方提供,仅供参考)

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